The following is an interesting panel discussion hosted by Social@Ogilvy, featuring folks from Time Warner Cable, Lithium Technologies, and Altimeter Group. Well worth a watch.
The Future of Social Customer Service
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The following is an interesting panel discussion hosted by Social@Ogilvy, featuring folks from Time Warner Cable, Lithium Technologies, and Altimeter Group. Well worth a watch.
I think social commerce will be out in the open and recorded in a video and streamed online for other potential customers to see how the business treats their customers. Those businesses with dull customer service outsourced to a third world country and paid a horrible wage will be ignored. Companies like Zappos will thrive.
Yes, just like watching another customer making a purchase in the physical retail store!