Middle managers are crucial during times of organizational change. They not only implement changes but also experience these changes firsthand. This puts them in a tricky position, managing their own stress and uncertainty while guiding their teams through new directives.

A study by the University of South Africa looked at a major bank to see how middle managers handle stress during corporate restructuring and what strategies they use to cope.

Responding to change

The study found that middle managers generally respond in one of two ways: they either cope or “cop out.” Coping involves proactive strategies like positive reframing, where managers see themselves as change agents and engage with the process. This helps them view restructuring as a chance for growth.

On the other hand, “copping out” involves disengaging and withdrawing, such as protecting their own interests and spreading rumors. While disruptive, this can provide a psychological escape for the managers.

The business world is constantly changing due to globalization, economic shifts, technological advances, and international crises. These changes affect how companies operate and their bottom lines. The financial services sector, in particular, faces intense competition, regulatory changes, and digital transformation, leading to frequent restructuring. Middle managers must interpret, communicate, and implement these new structures and strategies.

The better approach

The study suggests that coping is better than copping out. Learning new skills, networking with peers and mentors, and engaging in hobbies can help managers maintain a sense of control and purpose. This is essential for their mental well-being and productivity, as well as for their teams.

However, the study also found that many middle managers withdraw and disengage, especially when they feel powerless or unsupported. This highlights the need for organizations to create a supportive environment to ensure smooth restructuring.

In summary, middle managers play a key role in organizational change. While they face significant challenges, providing support and effective coping strategies can help them and their teams navigate change more successfully.