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The Horizons Tracker

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Tag Archives: Customer service

Innovation

Is exceeding expectations worth the hassle?

Innovation

Companies still get social customer service wrong

Innovation

The Future of Social Customer Service

Innovation

Are you measuring what matters?

measuring the right things
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Are affiliate schemes only for mediocre companies?

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Places I Write

  • BBVA Open Mind
  • Cyber News
  • Dialogue Magazine
  • Discover.bot
  • Forbes
  • Huffington Post
  • ReWorked
  • The Conversation
  • Thinkers360

Recent Posts

  • We Need To Understand How Chatbots Make Decisions
  • Digital Ordering Makes Us Spend More On Food
  • We’re Trusted More When We Put Down Our Phones
  • Do Layoffs Increase The Risk Of Cyber Attacks?
  • Cities Are Popular, But Not Liked By Residents
  • The Countryside Can Help To Cool Urban Heat Islands
  • Research Explores The Parenting Wage Gap In Care Work
  • We Assume The Risks Of Negotiating Job Offers Are Too High
  • Operating Outside Legal Boundaries Helps Companies To Innovate
  • Research Shows How Climate Change Can Predict Social Behavior

Places I Write

  • BBVA Open Mind
  • Cyber News
  • Dialogue Magazine
  • Discover.bot
  • Forbes
  • Huffington Post
  • ReWorked
  • The Conversation
  • Thinkers360

Recent Posts

  • We Need To Understand How Chatbots Make Decisions
  • Digital Ordering Makes Us Spend More On Food
  • We’re Trusted More When We Put Down Our Phones
  • Do Layoffs Increase The Risk Of Cyber Attacks?
  • Cities Are Popular, But Not Liked By Residents
  • The Countryside Can Help To Cool Urban Heat Islands
  • Research Explores The Parenting Wage Gap In Care Work
  • We Assume The Risks Of Negotiating Job Offers Are Too High
  • Operating Outside Legal Boundaries Helps Companies To Innovate
  • Research Shows How Climate Change Can Predict Social Behavior
© The Horizons Tracker
The Horizons Tracker