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The Horizons Tracker

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Tag Archives: Customer service

Innovation

Is exceeding expectations worth the hassle?

Innovation

Companies still get social customer service wrong

Innovation

The Future of Social Customer Service

Innovation

Are you measuring what matters?

measuring the right things
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Are affiliate schemes only for mediocre companies?

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Places I Write

  • BBVA Open Mind
  • Cyber News
  • Dialogue Magazine
  • Discover.bot
  • Forbes
  • Huffington Post
  • ReWorked
  • The Conversation
  • Thinkers360

Recent Posts

  • The Role of Inter-City Connections in Urban Prosperity
  • Britain’s Unequal Landscape for Disabled Workers
  • The Role of Imitation in Startup Success
  • The Benefits Of Boomerang Employees
  • Is Corporate Power Really Out of Control?
  • The Case for Child Cash Transfers
  • How Bias Shapes Custody Battles
  • Are We Unduly Pessimistic About Democracy?
  • Does Union Membership Lead To A Longer Life?
  • How Institutions Turn Weakness Into Strength

Places I Write

  • BBVA Open Mind
  • Cyber News
  • Dialogue Magazine
  • Discover.bot
  • Forbes
  • Huffington Post
  • ReWorked
  • The Conversation
  • Thinkers360

Recent Posts

  • The Role of Inter-City Connections in Urban Prosperity
  • Britain’s Unequal Landscape for Disabled Workers
  • The Role of Imitation in Startup Success
  • The Benefits Of Boomerang Employees
  • Is Corporate Power Really Out of Control?
  • The Case for Child Cash Transfers
  • How Bias Shapes Custody Battles
  • Are We Unduly Pessimistic About Democracy?
  • Does Union Membership Lead To A Longer Life?
  • How Institutions Turn Weakness Into Strength
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The Horizons Tracker