The Future of Social Customer Service

The following is an interesting panel discussion hosted by [email protected], featuring folks from Time Warner Cable, Lithium Technologies, and Altimeter Group.  Well worth a watch.


2 thoughts on “The Future of Social Customer Service

  1. I think social commerce will be out in the open and recorded in a video and streamed online for other potential customers to see how the business treats their customers. Those businesses with dull customer service outsourced to a third world country and paid a horrible wage will be ignored. Companies like Zappos will thrive.

Leave a Reply

Your email address will not be published. Required fields are marked *