The Future of Social Customer Service

The following is an interesting panel discussion hosted by Social@Ogilvy, featuring folks from Time Warner Cable, Lithium Technologies, and Altimeter Group.  Well worth a watch.


2 thoughts on “The Future of Social Customer Service

  1. I think social commerce will be out in the open and recorded in a video and streamed online for other potential customers to see how the business treats their customers. Those businesses with dull customer service outsourced to a third world country and paid a horrible wage will be ignored. Companies like Zappos will thrive.

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