Social intranets are increasingly commonplace in workplaces around the world. The migration from a traditional model, based on centralized corporate communications, to those that are more focused on user-generated content, collaboration, two-way communication and a variety of ’social’ tools forms a fundamental chunk of the social business philosophy.
Bitrix are one of the main players in the social intranet market, and launched Bitrix24 last summer. With several years of experience in the market, they have spotted a number of key trends in how social intranets are being used.
Top 10 Social Intranet Trends:
- Social intranet is small, real small, and that’s good news. The median Bitrix24 intranet size is only 9.7 users. Small businesses are embracing social intranet when it’s offered as affordable SaaS that does not require deployment.
- Social intranet isn’t just for business. While 62% of social intranet users are companies, 10% are educational institutions, another 10% are healthcare providers, 9% are religious institutions (churches), 7% are non-profits, and 2% are non-traditional users that can’t be easily classified (kindergarten, musical group, Navy Seals endurance training, tantric sex coach).
- Social intranet is a BYOD (bring your own device) affair. As of Jan 2013, 18% of Bitrix24 users access corporate portals from smartphones and tablets, not PCs. We expect the trend to continue.
- The box is dying, but… While 70% of our clients prefer using cloud-based SaaS, 30% insist on having a box version for security and privacy reasons. Several countries, like Germany, have restrictive privacy and personal data use legislation, forcing companies to store data on their own or approved servers.
- Emerging markets are on fire. The top 10 social intranet users by country are as follows: US, Russia, India, Brazil, UK, Philippines, Germany, China, Indonesia, Canada.
- Skepticism about the social intranet concept isn’t over yet. While 87% like social intranet idea and believe it will increase employee productivity, the other 13% prefer a classic intranet concept and think that social features will either be misused or won’t add anything of value.
- Talk and work. The most popular activities inside social intranets are as follows: 73% – activity stream, instant messaging, and comments; 27% – document storage, sharing or collaboration; 21% – tasks and project management; 15% – scheduling, calendars and meetings; 14% – CRM; 10% – work reports; 4% – business processes.
- Social intranet is changing traditional work patterns. For example, 60% of Bitrix24 users access the corporate portal on weekends at least once and 12% of Bitrix24 users accessed their portal on Christmas Day.
- Social intranet is addictive – 13% of social intranet users use the extranet to work with clients, freelancers or service-providers, exposing it to a wider audience.
- CRM, Project Management and Collaboration software is being absorbed by wider social intranet solutions. Almost 8% of Bitrix24 users have stopped using at least one service or software because a similar tool was already available in their social intranet package. Most frequently dropped were CRM and project management.
They do however have a number of warning signs. For instance they reveal that a number of clients silo their social intranet within a single department rather than across the entire company. This was often caused by a lack of functionality in the traditional corporate intranet.